For the purposes of the General Data Protection Regulation (“GDPR”) and UK data protection laws, the controller is National Tennis Association (“National Tennis”, “we” or “us”), 60 High Street, Wimbledon Village, London, SW19 5EE.
1. About this policy
This privacy policy sets out the way we process your personal data and explains how we use your data as a customer or member of our coaching programmes. It applies to nationaltennis.org.uk and to the venue websites National Tennis runs.
2. How we collect your information
- Directly from you, when you fill in an application for coaching, make enquiries on our website, provide information via our club management software or court booking system, or interact with us in other ways (for example, when you enter a competition, renew your membership, or sign up for coaching).
- From someone else who has applied on your behalf (for example, a family member or coach who has provided us with your contact details).
- From the LTA (for example, where the LTA passes on your details in connection with a complaint or query you have raised about one of our venues).
3. The types of information we collect
- Contact and communications information, including your contact details (email addresses, telephone numbers and postal addresses) and records of communications we have had with you.
- Financial information, including Direct Debit details.
- Certain other information which you volunteer when making use of membership benefits (for example, when making court bookings or using our facilities).
- We may also collect data about your health or medical conditions where you have volunteered this, for example so that we can cater for you when you attend a social event or a course or camp.
4. How we use personal data
- Administration of your coaching plan or membership, including informing you about our coaching programme and taking payment of coaching and membership fees.
- Fulfilment of orders for goods and services, including court bookings.
- Research and statistical analysis about participation in tennis at our venues.
- Communication about activities at our venues that we think may be of interest to you.
- Storing your details on our online member management and court booking platform. Please note that your use of that platform is subject to its own terms and conditions and privacy policy.
- Promoting our venues and, where you have provided consent, promoting goods and services of third parties such as equipment suppliers, coaching course operators and tennis event organisers.
5. Your marketing preferences
- We will always respect your wishes in respect of what type of communications you want to receive from us and how you want to receive them.
- There are some communications we need to send regardless of your marketing preferences in order to fulfil our contractual obligations — for example, payment receipts, Direct Debit confirmations, membership renewal reminders, and notices of venue closures.
- You can update your contact preferences at any time using our contact form or writing to us at 60 High Street, Wimbledon Village, London, SW19 5EE.
6. Sharing your information
- We do not sell your personal data to third parties.
- Personal data may be shared with our employees and volunteers for the purposes of administering your coaching or membership.
- Personal data may also be shared with our contractors and suppliers, including tennis clubs, coaches and membership management service providers.
7. How long your information is kept
We keep your personal data only for as long as necessary for each purpose we use it. For most membership data, this means we retain it for as long as you have a valid membership and for six years after your last interaction with us, for accounting, tax reporting and record-keeping purposes.
8. Your rights
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may ask us to correct any incomplete or inaccurate information we hold about you.
- Erasure: You may ask us to delete or remove personal data where there is no good reason for us to continue processing it.
- Objection: You may object to processing where we are relying on a legitimate interest, or where we are processing your data for direct marketing purposes.
- Restriction: You may ask us to suspend the processing of personal data about you in certain circumstances.
- Portability: You may request the transfer of your personal data to another party.
- Please note that the above rights are not absolute and we may be entitled to refuse requests where exceptions apply.
9. Cookies
Cookies are small files stored on your device when you visit a website. This website and the venue websites National Tennis runs use only a small number of cookies. We do not use advertising or analytics cookies.
- Essential cookies: our websites use Cloudflare to keep them secure and protect them from spam and attacks. Cloudflare may set cookies such as _cfuvid and __cf_bm, and our contact forms use Cloudflare Turnstile to check that a real person is sending the message. These are needed for the websites to work.
- Live chat: we use Intercom for our live chat and help centre. Intercom sets cookies (intercom-id, intercom-session and intercom-device-id) so your conversation with us carries on as you move between pages and come back later.
- Videos: some pages include YouTube or Vimeo videos. These only load when you press play. YouTube videos use YouTube's privacy-enhanced mode, and Vimeo videos are set not to track you.
You can block or delete cookies in your browser settings. If you block the chat cookies, our live chat may not work, but you can still reach us through our contact form or by email.
10. Contact and complaints
- If you have any queries about this policy or how we process your personal data, or wish to exercise any of your rights, please contact us through our contact form or by post at 60 High Street, Wimbledon Village, London, SW19 5EE.
- If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner’s Office: ico.org.uk.
